Why?

Why?

After each let I send a reply paid letter to encourage you to let me know your improvement suggestions or tell me where I have slipped.

There is no reasonable suggestion which I do not action.

Proof of the pudding is threefold :-

O As at April 2010

	234 customers have booked again
	of which 96 have been 3 or more times
	of which 36 have been 5 or more times
	of which 7 have been 8 or more times
	My best customer has booked 20 times!

"Flat very warm, cosy and comfy. Rye delightful & good bird-watching from Rye Harbour & Winchelsea Beach. A relaxing holiday with fine blend of heritage and nature. We enjoyed the peace and tranquillity so much that this is the only time we have ever wanted to return to a holiday destination!! David & Ann Scrivens"

O The extracts from the Visitor's Books (I have attached a small sample) speak
for themselves

O The response forms I receive are uniform in their praise. As at June 2008 :

	95.2% said the Accommodation was Good or Excellent
	97.4% said the Cleanliness was Good or Excellent
	96.0% said the Housekeeper was Good or Excellent

Slippage's are few and I act on them!

Note : Categories for response are : Excellent/Good/Average/Poor/Abysmal

My aim is to delight you with your holiday accommodation so that you come back again and again.

I try to do this with :-

O Quality and cleanliness of the accommodation

O Creation of an ambience to put you in the holiday mood

O Provision of information to help you take best advantage of the area

O A punctual and helpful housekeeper

O Timely, meaningful and useful correspondence

The apartments are redecorated where necessary every year and the carpets professionally cleaned. The heating system is serviced, inspected and certificated annually.

I am always seeking ways improve all of the above.